We require an experienced Project Manager to manage the end-to-end delivery of Dynamics 365 projects with a focus on Customer Service (CS) and Business Central (BC).

 

You will manage the project on a day-to-day basis with prime responsibility for ensuring that the project produces the required deliverables within the specified tolerances of time, cost & quality. You will be accountable to the Project Steering Group and provide progress on the project with regular reports and updates as agreed with the PMO Manager.

 

 

Lead and manage end-to-end Dynamics 365 implementation projects, coordinating resources, timelines, and deliverables to ensure successful execution.

Act as the primary point of contact for stakeholders, providing clear communication, project updates, and risk management throughout the project lifecycle.

Utilise PM tools to create customized dashboards and reporting for project tracking and decision-making.

Manage data integration efforts ensuring secure and efficient data migration, transformation, and storage.

Develop comprehensive project reports and analyses to keep stakeholders informed and ensure data-driven decision-making.

Oversee deployments in Dynamics 365, Customer Service (CS), and Business Central (BC), ensuring they are aligned with the organization’s needs and compliance requirements.

Maintain documentation and project information, creating a reliable knowledge base for current and future projects.

Apply project management methodologies such as PMP and PRINCE2 to maintain project structure, streamline workflows, and manage risks effectively.

Facilitate cross-functional team collaboration, providing leadership, guidance, and technical expertise to ensure project alignment with business objectives.

Conduct post-implementation reviews to identify areas for improvement and capture lessons learned for continuous improvement in future projects.

Provide user training and support, enabling stakeholders to leverage Dynamics 365 solutions effectively and maintain long-term operational success.

 

Experience in Dynamics 365 project management, with an understanding of Customer Service (CS), and Business Central (BC) would be of benefit.

Proficiency in Power Platform tools, including Power BI, and experience creating automated workflows for enhanced project management would be of benefit.

Background in data integration and management.

Solid experience with SharePoint for documentation, collaboration, and project resource management.

Strong analytical skills, with the ability to translate business requirements into effective project plans and solutions.

Excellent communication and interpersonal skills for managing stakeholder expectations, leading teams, and maintaining alignment across projects.

Prior experience in training and onboarding teams on Dynamics 365 functionalities.